The Public Sector Today

What's Working, What's Not, and What's Next

Rising consumer expectations and increasingly connected customer experiences have put a spotlight on the need for digital transformation within the public sector. To start, government, health, nonprofit, and education organizations have emphasized focus on future-proofing their businesses through enhanced citizen experiences, but further strategy is needed to close the digital divide. For insight on these efforts, we asked a panel of public sector industry experts their thoughts on what’s working, what’s not, and what’s coming next.