SGS quoted on CX in Forrester Report

focused on Customer Experience

With upcoming leadership transitions, federal customer experience (CX) professionals may be faced with new management priorities, a misunderstanding of the value of CX or shifts in the political landscape that could thwart a project completely. With changing leadership it is important for CX experts to prepare now to ensure their projects stay on track. Remarking on the subject, Sapient executives have been quoted in the September 2015 Forrester Research report, “The Top 14 Ways For Federal CX Pros To Navigate The Presidential Transition” by Rick Parrish.

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Additional details of the report are provided in Rick Parrish’s supporting September 2015 Forrester Research blog.
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